Overview
This Refund and Returns Policy explains how refunds, cancellations, and access to digital products are handled on the Ravio Collective website. Ravio Collective provides only digital products, including professional courses, editable templates, structured guides, reusable communication resources, and complete toolkits designed for public relations specialists, consultants, and communication teams.
By purchasing any product from this website, you agree to the terms outlined in this policy.
Digital Product Nature
All products sold on Ravio Collective are delivered digitally. No physical goods are shipped. After successful payment, customers receive immediate access to downloadable or viewable files in commonly used formats such as PDF, DOCX, XLSX, presentations, or editable templates.
Because the products become accessible instantly and cannot be returned once accessed or downloaded, purchases are considered final unless otherwise stated in this policy.
Refund Eligibility
Due to the nature of digital content, refunds are generally not provided once access has been granted. When a product is downloaded, opened, streamed, or otherwise accessed, it is treated as used and therefore non-returnable.
Refunds may only be considered in the following situations:
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The product file is corrupted or cannot be opened
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The product delivered is completely different from the product purchased
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Duplicate payment for the same order occurs
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Access to the product cannot be provided due to a technical failure on the website
Requests based on personal preference, change of mind, lack of technical knowledge, or misunderstanding of product scope are not eligible for refunds.
Non-Refundable Situations
Refunds will not be granted under the following conditions:
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You expected personalized consulting or one-to-one services when purchasing a digital resource
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You no longer need the material after purchase
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You found an alternative resource elsewhere
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You did not read the product description before buying
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You are dissatisfied with learning pace, business outcomes, or implementation results
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You were unable to use the product due to lack of required software knowledge
All products are informational and educational tools designed to support professional workflows. Results depend on individual implementation.
Exchanges and Replacements
Digital products cannot be exchanged for alternative products once delivered. However, if a file is damaged, incomplete, or technically defective, a corrected replacement file will be provided.
Access Issues
If access to a purchased product fails due to a system error, the issue will be resolved by restoring access to the same product. This does not qualify as a refund if access can be successfully provided afterward.
Chargebacks
Initiating a payment dispute or chargeback without valid reason after receiving product access may result in permanent restriction from future purchases and access to previously obtained materials.
Policy Updates
Ravio Collective reserves the right to update or modify this Refund and Returns Policy at any time to reflect product, platform, or legal changes. The latest version published on the website always applies.
By purchasing from Ravio Collective, you acknowledge that you understand the digital nature of the products and agree to this Refund and Returns Policy.